Frequently Asked Questions

Costs, Download and Support

How much does ShoutOUT cost?

ShoutOUT is FREE. Charges associated with your carriers’ text messaging plan apply.

Where can I download ShoutOUT?

ShoutOUT is available on the US/Canadian Android Market for Android devices with OS 2.1 and higher.

Which Android phones are supported for ShoutOUT?

ShoutOUT runs on Android OS 2.1 and higher and is supported for the following phones: Motorola Droid, HTC Incredible, HTC Eris, HTC Evo 4G, HTC Hero, HTC Nexus One, Motorola Droid 2, Motorola Droid X and Samsung Galaxy S Fascinate. Follow us on Promptu's Facebook page and Promptu's Twitter account for upcoming releases on additional handsets.

Settings

How do I set ShoutOUT as my default messaging application?

You can set ShoutOUT as your default messaging application when you receive your first text message after the initial download/enrollment. You will get a notification window asking to choose the application you would like to open your message with. Select ShoutOUT and the checkbox “Use by default for this action”. This will set ShoutOUT as your default messaging application.
You can also do so by clicking on a native message alert/notification. You will see a dialog asking which app you would like to use to perform the action, and a check box that sets your selection to the default handler for that action. Check the default box and select ShoutOUT. ShoutOUT will then become the default message handler for your device.

How do I control the volume of the read aloud notifications?

Go to your phone settings and select the sound > volume options. Decrease or increase the volume of the media category.

How do I disable other messaging application notifications and only display ShoutOUT notifications?

You can disable the original Android notifications in the status bar by following these steps: Open the native messaging application and press the Menu button on your phone, then select the Settings option and disable the Notifications feature (you should disable all of them - see screenshot #1). It’s good to verify that you have disabled other messaging application’s notifications and activated the notifications in ShoutOUT (see screenshot #2), so that they don’t conflict. Now your phone will display only the ShoutOUT notifications when receiving a message.

Accuracy

How accurate is ShoutOUT?

ShoutOUT is based on industry-leading voice recognition technology and learns over time: the more you use it, the more accurate it will become.

How can I edit the transcribed message?

ShoutOUT features SmartWord&trade technology: tap on any word in the display screen and a list of plausible replacements will appear at the bottom of the screen. If none of the choices are correct, you can edit your message using speech or the keyboard. Tap on the SmartWord button to display the keyboard.

What about punctuation?

ShoutOUT supports spoken punctuation. Speak the punctuation mark you would like to insert, for example, "exclamation point" or "question mark", and ShoutOUT will insert the symbol into the transcription. The supported punctuation marks are: period, dot, exclamation mark, exclamation point, question mark, comma, apostrophe, dash, ellipsis, hyphen, quotation mark, begin quote, open quote, end quote, close quote, colon, semicolon, slash, backslash, ampersand, at sign, asterisk, underscore.

Can I speak the digits of a phone number (voice dialing)?

With ShoutOUT, you can either speak the name of a contact followed by the phone number category (mobile, cell, work), or you can speak up to 11 digits of a phone number.


Example:

  • 7 digits – 555 5555
  • 10 digits – 650 555 5555
  • 11 digits – 1 800 555 5555

**Both words ‘zero’ and ‘oh’ are supported.

Which languages are supported for ShoutOUT?

Currently, only North American English is supported. Additional languages—coming soon!

Privacy

What about privacy?

ShoutOUT voice recognition is fully automated—the transcription that appears on your handset is created with no human intervention whatsoever. As well, ShoutOUT does not upload your contacts to any server, as voice addressing is embedded in the application. For more information, please view the ShoutOUT Privacy Statement.

Features and Details

Is ShoutOUT a complete texting solution?

ShoutOUT does everything a regular texting program does, and does it for free. It includes all normal texting features you would expect, as well as premium features such as composing messages by voice, pop-up notifications with one-touch access to reply to and hear the content of the message, voice addressing of recipients, and thumbnail images for all your contacts.

Can I send audio, video or picture attachments (MMS messages) through ShoutOUT?

Not at this time. ShoutOUT supports only voice and keyboard-generated text messages.

Does ShoutOUT read aloud all messages?

ShoutOUT currently only reads aloud new incoming messages through the pop-up notification feature. From this pop-up window, you can directly reply to the message by voice or keyboard.

Does ShoutOUT integrate with the phone’s contact list?

Yes. ShoutOUT references your phone’s contact list when you select recipients or speak a name of a contact.

What's the maximum talk time?

ShoutOUT accepts up to 10 seconds of audio per voice input. However, ShoutOUT supports multiple voice inputs per text message. You can add as many 10-second phrases to the same message as you like, up to the maximum message length.

How can I increase the font size?

ShoutOUT includes a large font option to make reading and typing easier on your phone. You can set it up from ShoutOUT Home (your Inbox), in Settings > Text size option, or from one conversation of the threads, in Menu > Text size option. To compose messages with a bigger font, select Menu > Text size from the composition screen.

How do I add more text to my message?

Move the cursor to where you would like to insert the additional text, press and hold the Talk button, and speak the new phrase. The transcription will be inserted at the cursor.

What's the maximum message length?

Cell phone carrier rules limit text messages to 160 characters. If you need to send a longer message, ShoutOUT will process up to one thousand characters of input, and automatically divide the message into shorter segments that will be sent as separate texts.

How do I delete and/or forward messages?

In a conversation thread you can both delete individual messages and/or forward them. To get to the conversation thread, select a conversation from your Inbox (which is the default screen when you launch ShoutOUT), then press the Menu button and select ‘Edit’. You can also clear conversations from the Inbox by pressing Menu then selecting ‘Edit’.

Can I drive while using ShoutOUT?

Texting while driving is dangerous—even with ShoutOUT. It is illegal in many states, and we strongly discourage driving while using any function of any mobile device.

Can ShoutOUT send messages to regular email addresses as well as to mobile devices?

This feature is under development and will be incorporated in future releases.

How do I change the notification sound?

This feature is under development and will be incorporated in future releases.

Problems

Does ‘Clearing the Cache’ avoid a possible ShoutOUT crash at launch?

If ShoutOUT is automatically closing at launch, try clearing the cache. Go to Home, press the Menu button, select Settings > Applications > Manage applications options. Scroll down and select ShoutOUT, then press the ‘Clear cache’ button. Back to Home, then restart ShoutOUT.

Why doesn't ShoutOUT always understand my voice?

Most people have great results with ShoutOUT. If you skipped the voice enrollment step at launch, go to ShoutOUT Settings, then Voice enrollment to train ShoutOUT to your voice.
For best performance, hold the phone 3 to 6 inches from your mouth and speak clearly in a normal voice. Avoid using ShoutOUT in noisy environments.
If you speak English with a non-North American accent (i.e. British, Australian, Caribbean, etc.), or any other accent, and if you speak too quickly or slur your words, you may experience accuracy problems.

Transcription is taking a little too long. How can I speed it up?

In almost all cases, ShoutOUT will transcribe your dictation within seconds. However, the application latency depends mainly upon the speed of the connection to the server. If the cellular data network is busy, or you are in an area with poor coverage, you may experience a delay of 30 seconds or more. Better performance can be expected if you connect via WiFi.

Voice addressing: why ShoutOUT doesn’t always select the right contact?

The voice addressing part of the application expects you to say the contact's full name, or the full name and the phone number category.


Example:

  • "Jane Smith"
  • "Jane Smith mobile"
  • "Jane Smith work"
  • "Jane Smith cell"
  • "Jane Smith home"

If you have imported your contacts from Outlook (MS Exchange), it is possible they are stored in the Notes section of your address book. ShoutOUT does not pull information from Notes.

Why is the Talk button disabled during Voice addressing?

This means you have more than the maximum number of contacts allowed by ShoutOUT in order to have good recognition. If you have more than 500 contacts, this feature cannot work properly and thus, is disabled.

Why doesn’t ShoutOUT read aloud incoming messages?

Activate this feature by pressing the Menu button and selecting Settings > Text-to-speech > Message readout options and check-marking ‘Read sender’s name and message text’. HTC Hero and Eris handsets don’t have the language program installed by default. Upon selecting Setting > Text-to-speech in ShoutOUT, you will be lead to install the missing program.

Why are my texts deleted after receiving a notification?

This problem can happen on unsupported phones. See which Android phones are supported for ShoutOUT.

Why do I have to clear two separate message alerts when I get a text?

If you've opted to let ShoutOUT handle your incoming texts by default, you will need to turn off SMS notifications from the Settings menu in your phone's default SMS application. Otherwise you will get duplicate alerts and will be forced to clear both.